Terms of service

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Welcome to Hero Cosmetics Arabia. These Terms of Service (“Terms”) govern your access to and use of www.herocosmeticsarabia.com and the purchase of products from our website.

By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use the website.

1. Eligibility

You must be at least 18 years old to use this website or place an order.
By using this website, you confirm that you are legally capable of entering into binding contracts under UAE law.

2. Products & Usage

Our products are cosmetic skincare products intended for external use only.
Results may vary from person to person.
Our products are not intended to diagnose, treat, cure, or prevent any medical condition.
Always follow usage instructions and discontinue use if irritation occurs.

3. Orders & Acceptance

All orders placed through the website are subject to acceptance and availability.
We reserve the right to refuse or cancel any order at our discretion, including but not limited to pricing errors, stock issues, or suspected fraudulent activity.
Order confirmation does not guarantee acceptance until the order is dispatched.

4. Pricing & Payments

All prices are listed in AED and include applicable taxes unless stated otherwise.
Payment must be completed at checkout using the available payment methods.
We reserve the right to change prices or promotions at any time without prior notice.

5. Shipping & Delivery

Delivery timelines provided are estimates and not guaranteed.
Hero Cosmetics Arabia is not responsible for delays caused by courier partners, customs, weather, or force majeure events.
Risk of loss passes to the customer upon successful delivery.

Please refer to our Shipping Policy for more details.

6. Returns & Refunds

Due to hygiene and safety reasons, opened or used skincare products are non-returnable.
Returns or refunds are accepted only for damaged, defective, or incorrect items, subject to our Return & Refund Policy.

7. Intellectual Property

All content on this website, including text, images, logos, graphics, and product designs, is the property of Hero Cosmetics Arabia or its licensors.
You may not copy, reproduce, distribute, or use any content without prior written permission.

8. User Conduct

You agree not to:

Use the website for unlawful purposes
Attempt to gain unauthorized access to the website or systems
Upload malicious code or interfere with website functionality
Misuse content or trademarks

We reserve the right to suspend or terminate access for violations.

9. Limitation of Liability

To the maximum extent permitted under UAE law:

Hero Cosmetics Arabia shall not be liable for indirect, incidental, or consequential damages arising from the use of our website or products.
Our total liability shall not exceed the value of the product purchased.

10. Indemnification

You agree to indemnify and hold harmless Hero Cosmetics Arabia from any claims, damages, or losses arising from your misuse of the website or violation of these Terms.

11. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect and use your personal data in accordance with UAE law.

12. Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of the United Arab Emirates.
Any disputes shall be subject to the exclusive jurisdiction of the courts of the UAE.

13. Changes to Terms

We may update these Terms at any time. Changes will be effective once posted on the website. Continued use of the website constitutes acceptance of the updated Terms.