Privacy policy

Last updated: 02/02/2026

Hero Cosmetics Arabia (“we”, “our”, “us”) is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from www.herocosmeticsarabia.com.

By using our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect the following types of personal data:

Personal Information

Full name
Email address
Phone number
Shipping and billing address
Payment information (processed securely by third-party payment gateways; we do not store card details)

Order & Technical Information

Order history and transaction details
IP address, browser type, device information
Cookies and website usage data

2. How We Use Your Information

We use your information to:

Process and fulfill orders
Deliver products and provide customer support
Communicate order updates and service messages
Improve our website, products, and customer experience
Send marketing communications (only with your consent)
Comply with UAE laws and regulatory requirements

3. Legal Basis for Processing (UAE PDPL)

We process personal data based on:

Your consent
Performance of a contract (order fulfillment)
Compliance with legal obligations
Legitimate business interests, without overriding your rights

4. Sharing of Information

We may share your data only with trusted third parties, including:

Payment service providers
Courier and logistics partners
IT and website service providers
Government or regulatory authorities when legally required

All third parties are required to protect your data and use it only for specified purposes.

5. Data Storage & Security

Personal data is stored securely using industry-standard safeguards.
We take reasonable technical and organizational measures to protect your data from unauthorized access, misuse, or loss.
Data may be stored or processed outside the UAE where necessary, in compliance with UAE PDPL requirements.