Shipping policy

Last updated: 02/02/2026

At herocosmeticsarabia.com, we aim to deliver your order safely and as quickly as possible. Please review our shipping policy below.

Order Processing

  • All orders are processed within 1–2 business days (excluding weekends and public holidays).

  • Orders placed after 2:00 PM (UAE time) will be processed the next business day.

  • During promotions, product launches, or peak periods, processing times may be slightly longer.

Shipping Locations

  • We currently ship across the United Arab Emirates.

Delivery Timeline

  • UAE Standard Delivery: 1-2 business days

  • Delivery timelines are estimates and may vary due to courier delays, weather conditions, or public holidays.

Shipping Charges

  • Shipping charges are calculated and displayed at checkout.

  • Shipping fees are non-refundable once the order is dispatched.

Order Tracking

  • Once your order is shipped, you will receive a tracking link via email.

  • Please allow up to 24 hours for tracking details to become active.

Delivery Attempts

  • Our delivery partners will attempt delivery up to two times.

  • If delivery is unsuccessful due to incorrect address, unavailability, or non-response, the order may be returned to us.

  • In such cases, re-shipping charges may apply.

Incorrect Address

  • Customers are responsible for providing accurate shipping details.

  • herocosmeticsarabia.com is not responsible for delays or non-delivery due to incorrect or incomplete address information.

Damaged or Missing Items

  • If your order arrives damaged or with missing items, please contact us within 48 hours of delivery.

  • Share clear photos/videos of the package and products to help us investigate and resolve the issue quickly.

Undelivered or Lost Packages

  • If the tracking status shows “Delivered” but you have not received your order, notify us within 24 hours so we can coordinate with the courier.

Contact Us

- Email: customerservice@areenew.ae

- Phone: +971 4 267 8888